Terms of Service

1. Use of the Site

You may use the Site to learn about our Services, browse our portfolio, and get in touch with us. You agree not to misuse the Site, attempt unauthorized access to our systems, or use the Site for any unlawful purpose.

2. Our Services

MabAi Solutions provides custom AI systems, voice AI agents, chatbots, WhatsApp conversation and lead-follow-up automation, business process automation, AI software development, and AI-powered content/marketing services. Every engagement is custom-quoted based on your specific requirements after a free strategy call - the Site does not display fixed pricing, and nothing on the Site constitutes a binding quote or offer until confirmed in writing between you and MabAi.

3. Project Engagements

Specific deliverables, timelines, payment terms, and scope for any project are agreed separately in writing (proposal, contract, or statement of work) between MabAi and the Client. These Terms apply to all engagements, but a signed project agreement takes precedence for that engagement if the two conflict.

4. WhatsApp Automation Services

Where we automate conversations on a Client's WhatsApp Business number, the following applies:

• Authorization: The Client authorizes MabAi to access its WhatsApp Business Account through Meta's tools (for example Embedded Signup) and to send, receive, and manage messages and templates on its behalf. The Client confirms it owns or is authorized to use the connected phone number and business accounts, and may revoke our access at any time.
• Meta's terms apply: The Client must comply with the WhatsApp Business Terms of Service, WhatsApp Business Policy, WhatsApp Commerce Policy, and Meta Platform Terms as updated from time to time. The Client is responsible for its own compliance with these rules.
• Meta fees and approvals: Meta charges conversation or message fees for WhatsApp Business Platform usage, billed by Meta to the Client's account unless we agree otherwise in writing. Our service fees are separate. Message templates must be approved by Meta before use, and approval is outside our control.
• Platform limits: Meta may change, limit, or suspend features, message quality ratings, throughput, pricing, or accounts at its discretion. When an existing WhatsApp Business app number is connected in coexistence mode, certain app features are disabled and the app must be opened regularly (currently at least every 14 days) to keep the connection active. MabAi is not liable for restrictions, quality-rating changes, or suspensions imposed by Meta.
• Human takeover: The Client's team can review conversations and take over any chat at any time. The Client remains responsible for conversations that require human judgment.

5. Client Responsibilities and Acceptable Use

• Consent: The Client must have a valid opt-in from every person it messages (including leads from ads, forms, or spreadsheets) in line with WhatsApp's policies and applicable law, and must honor opt-out requests promptly.
• Lawful use: The Services must not be used for spam, harassment, deceptive or misleading messaging, illegal goods or services, or any content prohibited by Meta's policies or applicable law.
• Disclosure: The Client is responsible for informing its customers, where required, that they may be interacting with an automated assistant, and for maintaining its own privacy notice.
• Accuracy of inputs: The Client is responsible for the accuracy of the business information, prices, offers, and policies it supplies to its assistant, and for keeping them up to date.
• Credentials: The Client must keep its account credentials secure and tell us promptly of any unauthorized access.

We may suspend or restrict the Services immediately if we reasonably believe these rules are being broken or that continuing could harm MabAi, Meta's platform standing, or third parties.

6. Fees and Payment

Fees, billing cycles, and payment terms are set out in the applicable proposal or agreement. Unless stated otherwise, fees are non-refundable once work has started or a billing period has begun, and third-party costs (such as Meta messaging fees, AI usage, telephony, or voice minutes) are the Client's responsibility. Late payments may result in suspension of the Services.

7. Data and Confidentiality

As between the parties, the Client owns its business data and its customers' conversation data. We process that data only to provide the Services, under our Privacy Policy, acting as the Client's processor. Each party will keep the other's non-public business information confidential and use it only for the engagement. The Client is responsible for having a lawful basis and any required notices for the personal data it asks us to process.

8. Intellectual Property

All content on the Site - including text, graphics, logos, and design - is the property of MabAi Solutions unless otherwise noted, and may not be copied or reused without permission. MabAi keeps ownership of its platform, workflows, templates, and underlying know-how. Intellectual property rights for custom Client deliverables (software, content, systems) are addressed in the individual project agreement; absent such terms, the Client receives a non-exclusive right to use the deliverables for its own business.

9. AI Outputs and No Guarantees

While we build every system to a high standard, we do not guarantee specific business outcomes (such as revenue, lead volume, or conversion rates), as these depend on factors outside our control. AI-generated outputs (chat responses, content, voice interactions) may contain errors and are provided "as is"; the Client should review them and not rely on them alone for legal, medical, financial, or other high-stakes decisions. We do not guarantee uninterrupted availability of the Services, which also depend on third parties such as Meta and AI providers.

10. Limitation of Liability and Indemnity

To the fullest extent permitted by law, MabAi Solutions is not liable for any indirect, incidental, special, or consequential damages, or for lost profits, revenue, or data, arising from your use of the Site or Services. Our total liability for any claim related to the Services is limited to the amount you paid us for the specific engagement giving rise to the claim in the three months before the claim.

The Client agrees to indemnify and hold MabAi harmless from claims, losses, and costs arising from the Client's messaging content, lack of required consent, violation of Meta's policies or applicable law, or misuse of the Services.

11. Term and Termination

Either party may end an engagement as set out in the applicable agreement, or on 30 days' written notice if none applies. On termination we will disconnect the Client's WhatsApp number from our systems, and handle the Client's data as described in our Privacy Policy. Sections that by nature should survive (payment, confidentiality, intellectual property, liability, governing law) continue after termination.

12. Third-Party Links and Tools

The Site and Services work with third-party tools such as Meta/WhatsApp, Calendly, AI providers, and social media platforms. We are not responsible for the content, policies, availability, or practices of these third-party services.

13. Privacy

Your use of the Site and Services is also governed by our Privacy Policy, which explains what information we collect and how it's used, and how to request deletion of your data.

14. Governing Law and Disputes

These Terms are governed by the laws of Pakistan, where MabAi Solutions is based, without regard to conflict-of-law principles. The parties will first try to resolve any dispute in good faith; unresolved disputes are subject to the courts of Karachi, Pakistan. This does not limit any consumer protection rights you may have under the laws of your own country.

15. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date, and continued use of the Site or Services after changes are posted constitutes acceptance of the updated Terms.

16. Contact Us

Questions about these Terms can be sent to:

MabAi Solutions
2nd Floor, Room #1, Memoona Square, 13-C, Block 13-C, Gulshan-e-Iqbal, Karachi 74400, Pakistan
Email: bilal@mabaisolutions.com
Phone / WhatsApp: +92 310 7798608